Frequently Asked Questions
We understand you might have some questions prior to your first appointment. Here are some of the questions that our new clients often ask.
What happens during my online consultation?
At your first visit, you will be asked to complete a short online questionnaire before your consultation, which gives us some information about what you have come to see us for. This will be sent to you automatically on booking your appointment.
Our consultations and sessions take place virtually over webcam. Appointments can easily be booked via Janeapp and enable you to start your video appointment with just a few clicks. You will receive an email shortly before your appointment is due to begin, containing a link that will take you straight to the online consultation.
To watch a video on how this works, please click here.
How should I prepare for my appointment?
For a virtual Pilates class, wearing loose fitting, comfortable clothing is helpful, and you will want to ensure your device is set up so that you can be seen fully in the frame, both when standing upright and lying down.
For a coaching session, you may find having a pen and paper handy, and a glass of water. It can be helpful to have a think about what goals you would like to achieve in life before hand. Or perhaps you’d like to consider what challenges you’re currently facing that you need support with.
How many sessions do I need?
Your Practitioner or Instructor will discuss this with you and make their recommendation in order to help you get the most from your sessions. This is always a decision you will make together.
We will regularly review your progress, but will never make any changes to your treatment plan without your consent.
Are your practitioners accredited and insured?
Yes! All our practitioners hold appropriate professional registration and insurance. To find out more, please visit the individual pages.
Our Pain Management Coach Philippa Oakley is a registered Chiropractor. Chiropractic is a regulated primary healthcare profession (like doctors and dentists) and all chiropractors must adhere to a strict code of conduct set by the General Chiropractic Council (GCC). In the UK it is illegal for anyone to use the title ‘chiropractor’ or to imply that they are a chiropractor unless they are registered with the General Chiropractic Council (GCC). Please click here for the GCC website. In order to use the title “Doctor of Chiropractic”, chiropractors must have undertaken the appropriate training, which is a GCC-accredited four year full-time integrated Masters in Chiropractic (MChiro).
What else do I need to know before booking an appointment?
If you have any questions, please feel free to ask them at any point- it is important that you ask as many questions as you need to help you. We will provide you with plenty of advice, information, and self-help tips to set you on the path to better health and wellbeing.
Do I need a GP referral?
You do not need a referral in order to see any of our practitioners. If you are currently receiving medical care, it is advised that you inform your Pilates instructor prior to starting your sessions.
Do I have to pay for my appointments?
Many medical insurance companies will cover the costs of your care. Individual policies vary, and if you wish to reclaim your consultation fees it is important to contact your insurers prior to starting care to ensure they are willing to meet these costs. As a small business, we politely request that all patients pay for their consultations at the time of their appointment and will provide receipts for you to reclaim costs of consultations directly from your insurers.
As a small business, we kindly ask our patients to reclaim the cost of your treatments from your insurance company yourself.
If you do not have private medical insurance, you will need to cover the costs of your care yourself.
Payment is taken at the time of booking your appointment. We operate a 24 hour cancellation policy.
I still have more questions!
Why not pop over to our blog page or get in touch using the form below. We will respond as quickly as possible (usually within 24 hours.)
Visit our online resources page here.