Complaints Procedure

PRACTICE COMPLAINTS PROCEDURE
We sincerely hope you never have cause to complain. If, however, you do wish to complain about our service, please let us know. We have a practice complaints procedure that conforms to national guidelines to help solve problems quickly.

HOW TO COMPLAIN
Most problems are best solved at the time they arise.
However, if you wish to make a more formal complaint then please do this as soon as possible, preferably within a few days to enable us to address the matter promptly. The maximum period we normally allow for looking into a complaint is 6 months after you realised that it happened. In the first instance, complaints should be addressed to:

Philippa Oakley, Director of Acorn Health.
Email: philippa@acornhealth.org.uk
Telephone: 01243 379693
Please be as specific as possible about the complaint which you wish to make.

THE ACTION WE WILL TAKE
Normally, we will acknowledge your complaint within 2 working days and give you an explanation or arrange a meeting within 10 working days.

COMPLAINING ON BEHALF OF SOMEONE ELSE
We observe strict rules of confidentiality. If someone is complaining on your behalf we will require written authority from you so that they can act on your behalf.

WHERE ELSE CAN I COMPLAIN?
If your complaint relates to a chiropractor, you may contact the British Chiropractic Association:
Registered Office – 40 Cranmere Avenue, Tettenhall, Wolverhampton, West Midlands, WV6 8TS
Email: enquiries@chiropractic-uk.co.uk who may be able to assist with your complaint further.

If the complaint remains unresolved, you can refer the matter to the chiropractic profession’s statutory regulator, the General Chiropractic Council.
44 Wicklow Street, London. WC1X 9HL. Telephone: 020 7713 5155
Email: regulation@gcc-uk.org

If your complaint refers to a non-Chiropractor, please contact the clinic who will provide you with details of any other organisations who may be able to assist in your complaint.

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Mills Way
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Acorn Health © 2014 - 2022

Website Created by WebHolism